Thank you for shopping with JHAIL.

We carefully prepare every order to ensure it arrives safely and in perfect condition. Below you will find all the information regarding our shipping process.

1. Order Processing

All orders are prepared with care from our workshop in Southern Spain.

Orders are usually processed within 1–2 business days after payment has been successfully received.

Orders placed during weekends or public holidays will be processed on the next business day.

2. Shipping Destinations

JHAIL currently ships to selected European countries.

We are continuously expanding our shipping network and hope to offer worldwide delivery in the future.

If your country is not available during checkout, please contact us and we will do our best to assist you.

3. Delivery Times

Estimated delivery times are:

• Spain: 1–3 business days
• Europe: 3–7 business days

Please note that these are estimated delivery times and may vary depending on the destination, carrier, weather conditions, customs procedures or other unforeseen circumstances.

4. Shipping Costs

Shipping costs are automatically calculated during checkout based on:

• Delivery destination
• Parcel weight
• Parcel dimensions
• Selected shipping service

The exact shipping cost will always be displayed before payment.

5. Order Tracking

As soon as your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your parcel throughout its journey.

6. Delivery

Please ensure that your shipping address is complete and accurate before placing your order.

JHAIL cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

7. Missed Deliveries

If delivery cannot be completed, the carrier may:

• Attempt a second delivery;
• Leave your parcel at a nearby collection point;
• Return the parcel to us.

If a parcel is returned because it was not collected or because an incorrect address was provided, additional shipping charges may apply before the parcel can be resent.

8. Damaged Parcels

If your parcel arrives visibly damaged, please:

• Take photographs of the package before opening it.
• Take photographs of any damaged products.
• Contact us within 48 hours of delivery.

We will work with you to resolve the issue as quickly as possible.

9. Customs & Import Charges

Orders shipped outside the European Union may be subject to customs duties, import taxes or local handling charges.

These charges are determined by your local customs authorities and are the responsibility of the customer.

JHAIL has no control over these charges.

10. Shipping Delays

Although we work with reliable shipping partners, unexpected delays can occasionally occur due to:

• Weather conditions
• Customs inspections
• Public holidays
• High shipping volumes
• Carrier delays

We appreciate your patience should any unexpected delay occur.

11. Lost Parcels

If your tracking information indicates that your parcel may be lost, please contact us.

We will open an investigation with the shipping carrier and keep you informed throughout the process.

12. Contact Us

If you have any questions regarding shipping, please contact us.

Business Name: JHAIL

Email: info@jhail.com

Website: www.jhail.com