At JHAIL, we want you to be completely satisfied with your purchase.

If for any reason you are not happy with your order, this policy explains how returns, refunds and damaged items are handled.

1. Your Right to Return

If you are purchasing as a consumer within the European Union, you have the right to return your order within 14 days of receiving your goods without giving any reason.

To exercise your right of withdrawal, please contact us before returning your order.

2. Return Conditions

Returned products must:

• Be unused.
• Be in their original packaging.
• Be in resalable condition.
• Include all original contents.
• Be returned within the applicable return period.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Products that have been used.
• Products that have been damaged after delivery.
• Products returned without their original packaging.
• Gift cards (if applicable).

If a product arrives damaged or defective, please contact us immediately.

4. How to Request a Return

To request a return, please contact us with:

• Your order number.
• Your name.
• The reason for your return (optional).
• Photographs if the product is damaged.

Once your request has been reviewed, we will provide instructions on how to return your order.

5. Return Shipping Costs

Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning products to JHAIL.

We recommend using a tracked shipping service, as we cannot be responsible for returned parcels that are lost during transit.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of:
  • The product.
  • The packaging.
  • Any visible damage.

We will assess the situation as quickly as possible and, where appropriate, offer:

• A replacement product.
• A refund.
• Another suitable solution.

7. Refunds

Once your returned products have been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed using the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.

8. Exchanges

At this time, JHAIL does not offer direct exchanges.

If you would like a different product, please return your original purchase (if eligible) and place a new order through our website.

9. Incorrect Delivery Address

Please ensure that your delivery address is correct before completing your order.

If a parcel is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the parcel can be resent.

10. Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it can no longer be cancelled and must instead be returned in accordance with this Returns & Refund Policy.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Business Name: JHAIL

Email: [Your Email]

Website: www.jhail.com